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Comcast Mailing Upsets Eagan Residents; Council Schedules Hearing to "Shed Light"

The Eagan City Council will host a special hearing on Tuesday, Feb. 19, to discuss a new set of potential Comcast fees.

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An outcry over unexpected Comcast fees has prompted the Eagan City Council to schedule a special hearing on Tuesday to shed light on the matter.

Earlier this month, a number of Comcast customers in Eagan and other Twin Cities communities received a notification announcing that the company is upgrading its network to an "all-digital platform". Because of the upgrade, users may need a new digital converter or other equipment to continue receiving their current television channels, the notice said.

The notice prompts subscribers to order a digital adapter for un-upgraded TVs for a monthly fee of $1.99 per adapter.

That isn't sitting well with some Eagan residents, who took to the city's Facebook page to express their frustration.

"Comcast increases rates constantly and provide [sic] no service improvements in return," a Facebook user identified as Dallas West wrote. "I'm not paying for another box. No way, no how."

Eagan city officials heard residents' concerns and have scheduled a public discussion during the regular council meeting, which begins at 6:30 p.m. on Tuesday, Feb. 19 at Eagan City Hall. A Comcast representative will be at the meeting.

Eagan Communications Director Tom Garrison hopes the city can serve as the liaison between the company and upset residents.

The city, Garrison said, used to have a joint cable franchise commission in conjunction with the city of Burnsville that typically took action during situations like this. However, that commission was disbanded several years ago, and its responsibilities fell to the Eagan council.

"What we’ve decided to do is try to gather more information on behalf of our residents," Garrison said. "I think people are certainly hearing about it. They’ve got questions, they’ve got mailings, and we hope to get them good and useful information they can act on."

Did you receive the Comcast mailing? Are you attending the Tuesday meeting? Post your questions or concerns in the comment section below.

Northstream February 15, 2013 at 09:41 PM
Eagan grants them access to residents and can modify the agreement, the city is responsible for the monopoly. Make the council and mayor pay more attention to their constituents than the Chamber of Commerce!
maria murad February 16, 2013 at 12:02 AM
The same thing has occurred in Apple Valley with Charter. By next year, my bill for basic cable will be increased by $5. They "generously" let me have a box free for 12 months. For the extra charge, I get nothing! The tech who had to come out to get the box working told me the cable companies divvy up the territory so that AV is Charter territory and there are no options except Dish or satellite. If I revert to analog next year, my only chance for reception for the regular channels (2, 4, 5, 11) will be rabbit ears. It's a flagrant monopoly!
Trudy Kenney February 16, 2013 at 01:01 AM
We left Comcast 2 years ago. A year after the fact they called about a delinquent bill for the person who had our phone number before they assigned it to us. The employee told me I needed to bring a bill and ID to one of their offices to prove that I wasn't the prior owner. No way! The idea of having to take time off from work to prove that I wasn't their former client didn't sit we'll and I refused to do this. Eventually they quit calling. Bad business.
mike February 19, 2013 at 09:15 PM
It's not a $1.99 it is really 3.98 per month, (because comcast gave us 2 boxes) for 12 months for a total of $47.76 a year for boxes we received for free.... Comcast is the winner, Comcast will receiver 1 billion dollars in new revenue from this charge once all of their customers are charged the monthly fee of 1.99 per box. The customer is the loser, because we lose the free HD stations that we currently receive using the analog signal.

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